Sony has committed a cardinal sin with its PlayStation Direct exclusive The Last of Us: Part I Firefly Edition – it’s not invested in good enough packaging. Anyone purchasing the $100 limited edition is doing so for collection purposes – some pre-orders were even being flogged for up to $450 on auction websites when the bundle sold out earlier in the year – so it stands to reason fans expect the condition to be pristine upon arrival.
Unfortunately, there are widespread examples of these items turning up in tatters. If it was just one, we’d put it down to bad luck, but there are dozens upon dozens of examples of damage on Twitter. In some instances, the paper-thin envelope has been torn open – in others, the glue sealing the wrapper has been stuck to the cardboard wraparound case, leaving a mess.
To add insult to injury, because this is a collector’s edition that’s sold out, Sony’s not offering replacements – just refunds. While it’s good (albeit expected) that consumers can still get their money back for a damaged product, those who purchased this version will have done so because they’re fans and genuinely wanted to add the Firefly Edition to their collection.
Did you order one of the collector’s editions? And what kind of condition did it arrive in? Let us know in the comments section below.
